FREQUENTLY ASKED QUESTIONS


 

PRODUCTION TIMES: 5-10 BUSINESS DAYS plus shipping 
LONGER PROCESSING AND SHIPPING TIMES MAY APPLY.  

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 3-7 business days. You will receive a tracking number as soon as your order has been shipped. Shipping times may be longer. 

*NOTE: Please keep in mind that the total cart values above are based on the default 250% mediums markup. If you decide to change your markups, you will need to adjust the Total cart values above.

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us

 with the details of what will be in the order and the address it will be shipped to.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact jules@julesfrazier.com with your order number for further instructions.
  • Please take photos of any damage on packaging or product

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. If you live in the Pacific NW, please call, I may be able to deliver.  Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight: Please reach out and we will give you a shipping price and invoice to pay via Credit Card. 

All print sales are final.  

You can reach out at any time by email at jules@julesfrazier.com 

We would love for you to be the first to know about any new work!  Please sign-up for our newsletter for on-going giveaways, special promotions and new work! 

 Instagram: julesfrazierphotographs

Facebook: Follow us on Facebook


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We do not give refunds however we stand by our products and want to ensure you satisfaction. Please inspect your order for damage on the packaging or concealed damage. Any other issues please reach out right away. Print color can vary slightly due to color calibration on every screen / monitor and device.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

We align with partners that use archival papers and inks. If you would like to know more, please get in touch with us and we can provide additional information.

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